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user_3f0a35
1st Topic

Visitor

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2 Messages

Monday, September 23rd, 2024 8:44 PM

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Deadspots in home

We live in a small house and are having issues with dead spots causing calls to go to voice mail or drop when we are talking to someone. Also, we are experiencing freezing on the TVs.

We have relocated the router for the connection issues and rebooted the Xumo boxes by holding the home button and pressing the button under the box for the TV issues. The cables have been checked on the TVs and they are fine. The router has been checked by Xfinity and that is fine. 

Question

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Updated 

2 years ago

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XfinityMarcus

Official Employee

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2.1K Messages

2 years ago

user_3f0a35 thank you for using the Community Forums page to reach out today. I understand the importance of internet access throughout the residence and would be happy to ensure yours is working as intended. What changes have you made to your network configuration recently?

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user_3f0a35

Visitor

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2 Messages

None. We have made no changes to our Network since we have had Xfinity.

2 years ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for confirming that you have made no changes to your network since you've had XFINITY @user_3f0a35, we appreciate it. We'd be happy to run through some troubleshooting steps and run some diagnostics to check on your network health and better address your connection issues. Rest assured, you've reached the right team to help. 😀

 

To better assist, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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2 years ago

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