Deactivated service less than 90 days ago. Can’t reactivate modem

user_bfbd67, Unless the tap or drop was disconnected outside the home, you should be good to go. I can double-check the account to be safe. I ask that you reach out privately, so we can cover the details of your location. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514