Visitor
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1 Message
Deactivate old cable modem?
Hi, I've upgraded my cable modem and would like to deactive the old one on my account. How can I do this?
Visitor
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1 Message
Hi, I've upgraded my cable modem and would like to deactive the old one on my account. How can I do this?
XfinityAlfonso
Official Employee
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1.6K Messages
2 days ago
Hello xfin_0427 we're glad to hear you've upgraded your modem! To activate your new equipment, please follow the steps below for the Xfinity App. Once this is done, the old equipment is automatically deactivated and can be returned to either a Xfinity Retail Center or UPS.
Activate an Xfinity Gateway or third-party modem with the Xfinity App
How to return your Xfinity equipment
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