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user_3861b3
1st Topic

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2 Messages

Tuesday, June 14th, 2022 11:50 PM

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Daytime internet outage

The last two days my internet does not work during the daytime hours. Starts working again around 6:30-7pm. 

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3 years ago

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XfinityThomasA

Official Employee

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2.3K Messages

3 years ago

Oh no! @user_3861b3 - We never like to learn a customer is unable to enjoy their Xfinity internet and appricate the chance to turn this expereince around. Have you tried to check the Xfinity Status Center, or, troubleshooting using the My Account app during this time? 

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user_3861b3

Visitor

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2 Messages

@XfinityThomasA​ yes I’ve tried both. My internet only goes out during the daytime. This is vital for me as I work from home. Is there a data capacity? It’s the only thing I can think of.

3 years ago

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XfinityThomasA

Official Employee

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2.3K Messages

Thank you for using the self-service options to check the account status! If nothing is reported you can even use those self-service options to troubleshoot, view your connection status, and fix service issue. This article links out to answers for many common data usage questions.

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3 years ago

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