2 Messages
Days of Multiple Outages
I have been experiencing multiple outages, the longest being almost 8 hours yesterday. I reported it yesterday, and again today because it keeps happening. All that has been offered to me is a $3.98 credit. That is absolutely unacceptable, but really doesn't surprise me. This is the kind of service I always receive from Xfinity. I plan on switching ASAP.
EG
Expert
•
117.3K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJon
Official Employee
•
1.3K Messages
10 hours ago
Good afternoon user_hda83x I can assure you this is not the experience we want for you. I would be happy to look into your account further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0