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user_hnwrwu
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Wednesday, May 13th, 2026 5:22 PM

Days long Outage 77586

I am requesting an outage update.  Our Wifi has been out since late 5/11/2026.  All I am seeing is there is an outage under review and no update provided.  Can Inplease get an update on when our a internet will be restored?

seabrook TX 77586 

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Updated 

3 hours ago

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XfinityKassie

Official Employee

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2.5K Messages

3 hours ago

 

user_hnwrwu Hello there! We appreciate you taking the time to reach out to our Xfinity Forums Team. Being down a couple of days, can have an impact for sure. I'm happy to help you get in the right direction. Can you please send a Direct Message with your name, and full service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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