Day long outage

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_grpeky

If you were affected by a recent service outage, you may be eligible for credit. If your account meets eligibility, including not having reached the maximum credit limit, Xfinity will apply credit automatically.

To see if you are eligible for a credit from a recent outage:

1. Navigate to the Support page.
2. Scroll down to Outage map and credit.
3. Click Check credit eligibility.
4. Enter details about your outage.
5. Review your answers before submitting them.
6. If eligible, a credit is automatically added to your account.

Check out the full article here.