2 Messages
Day 9 without Internet
The wiring running to my house has been laying on the ground since September 27th. All of my neighbors have service. The ai assistant is useless and the 800 number is even worse, I even tried X direct message & they just wanted to sell me an upgrade of my speed lol. All I get from them is "we are aware of a possible service interruption in your area" "we don't currently have an estimate on restoration"
I've been a customer since 1993 & beginning to think Xfinity no longer wants my business. Is there any way to speak with a human being at Xfinity?
XfinityBillie
Official Employee
•
2.7K Messages
13 days ago
@user_qawfg2 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how important it is to have working services. I'd love to take a look and see if we can provide any further insight into what is happening to restore services. To get started, please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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