Day 7 of internet outage

I have a guess on what's happening. Much of the Comcast network is located on PGE poles. Even though power is restored, a lot of that was temporary fixes. Now PGE is going back and putting it right. PGE doesn't want Comcast on their poles until the more permanent repairs are made. Comcast doesn't want to fix lines that might be moved by PGE. Comcast isn't forthcoming because the situation underscores how Internet is a public utility and should be regulated like one. That's my guess, but what do I know?

Has anyone received an eta on the restoration of internet for 97230? I know that weather is listed as one of the things that is ineligible for an account credit, but 9 days without internet service?! I don’t think I should have to pay for all the days since the storm that they could have fixed things. Also, the fact that there has been Zero communication I’m about timelines for when service will be available again is appalling. This is some of the worst customer service I’ve ever experienced.

Nope.. just the endless empty promises.. followed by “nothing we can do about it” then repeat:

Channel(s), Legacy TV, Internet, On Demand outage detected

We're aware that you may be experiencing a service interruption and are working to resolve the issue by approximately 01/22/2024 03:05 PM (Pacific). We apologize for any inconvenience and appreciate your patience.

Request text updates

hmmm what time is it now?… again? 

On Reddit, someone posted that the system wouldn't allow them to apply for credit for more than 7 days of outage. Anyone who has had their service restored run into this fun issue too?

So with out internet for days now. Power last went out on Thursday and was back in the next evening. Still no Internet, no update, no ETA. I too work from home and my neighbors with Centrylink are fine. I'll be cancelling my service.with Xfinity and changing to CenturyLink after this experience. Never have I ever seen anything this bad.

Waiting, waiting, waiting here too

(97239). Power was restored on 1/20/24 a little after noon. Still no cable /internet. Worse yet, absolutely zero communication about when it will be restored. Those half a mile from me had internet as soon as power was restored. Fun fact: I have Xfinity mobile and my bill is going to be exorbitant due to this. I also am one who works from home- but can't actually work from home due to this epic service failure. Please provide timelines for restoration as well as restitution for services paid for, but not provided- and free mobile data for this time period as well. 

Day 6 of internet outage at 97219.  No updates from Xfinity. Is Century Link down?  

Customers, please apply for outage credits, call customer service, and request changes to your bill, etc!

I have been experiencing the same issues as everyone else on this post and the other Portland outage forum post. The way xfinity/comcast has handled this has been egregious. Not allowing PAYING CUSTOMERS to speak to a live customer service representative because you are afraid of being overrun by angry customers searching for the answers they deserve is completely out of line and disrespectful. Many people rely on the internet to WORK. My fiance and I work remotely and I've had to reach out to xfinity 4 times via Twitter DM's to ATTEMPT to speak to an actual person from Xfinity. However, reaching out on Twitter provided the same canned responses we have all been receiving. Their inability to even provide the location(s) or CAUSE of the outage is very sad. As someone who has worked in telecom and currently works in cloud technology, I probably have a better understanding of networking outages than other customers, so I expected a short delay for internet restoration after PGE restored power. I even stayed an extra night in a hotel. I did not expect 5+ days of no internet WITHOUT EXPLANATION. Keeping customers in the dark is the worst way to handle ANY issue. We called Xfinity Mobile to request a data increase (even though we have unlimited, it is throttled/slowed at 20GB of usage) since we have been using our hotspot to try to get by without an internet connection. The mobile support person was very helpful and increased our plan for no extra charge this month. He was also ASTONISHED at how long we have been without an internet connection. I think your own colleagues being disappointed and surprised by your actions speaks volumes.

1/23 -- As I was leaving my house today, I saw two xfinity vehicles in my area (97221). I expect our connection to be restored soon but this is not over, by any means. 

Day 11 of Xfinity internet down in 97209 area code. They keep saying they will text updates, but have yet to receive one. They act as if the small amount of snow and ice we got was the storm of the century, when it Was Not! Ineptitude and a lack of caring are the culprits here, or at the very least they would have sent out the occasional update. So angry!!

Day 11 of our Xfinity outage here. What's going on? No contact has been made from Xfinity and ETA has been provided at any point. 28 hours ago, I managed to convince the voice support assistant to connect me to a rep on the phone after saying "speak to a representative" five times, counterintuitively against its prompts. (This tactic only works sometimes. Other times, it tells me I can't receive support during an outage and hangs up on me.) The rep told me that they have no information about ETA, but that we'd have internet restored within 24 hours (go figure how that makes any sense).

I am in the same situation with zip code 97239, and I also work from home, and am losing a lot of work because of it. When will this be fixed??

Just got this text message from Xfinity. Im

in 97223 

Hi, it's Xfinity Assistant.
Our teams are continuing to make progress on our network repairs after recent storms across Oregon. We expect to restore your services by 1/26, as we regain access to necessary parts of our network. As a reminder, we cannot begin our work until power is restored to both your home and our network servicing it, and the area is confirmed to be safe. Thank you for your patience.

Txt help or stop
Msg&DataRatesMayApply

I also can’t believe Xfinity isn’t offering to provide free internet through cell towers during the outage. They could have sent us all a usb stick that connects to towers that we could use during the outage. Other ISPs have done this in the past during outages! 

These monopolies must end.

when companies know there is no competition, they have zero motivation to give [Edited: Language] about their customers