2 Messages

Thu, Nov 24, 2022 7:41 PM

Day 3 of a"planned" outtage & subsequent lost income

I am now on my 3rd day into a "planned" outtage that I was given less than 24hrs notice for and has thus far cost me 16hrs of income as I work from home and cannot (and shouldn't have to) just pick up my equipment and move into a Starbucks to use their wifi.

After all of 2 days of waiting for the outtage to be corrected and my connection restored, I then get an automated text message last night stating that the work has been POSTPONED?? No doubt due to the holiday, but what about those of us for whom this outtage is literally costing us our livelihood?? Or hose of us who had planned video calls with family for the holiday who now can't??

The inconvenience is one thing that is also noteworthy here and deserves addressing, but I refuse to pay for service that I'm not getting on top of the financial cost incurred by not having a service that I paid for. Not only do I and the other 1 ~ 2.5k people that the Status Center estimates is affected by this deserve a refund for days without service, we (I) also deserve compensation for lost income that has resulted from this.

I am already on the hunt for a new service provider, but how speedily & satisfactorily my current situation is addressed will dictate whether or not I will ever use Xfinity or recommend it to others in the future.




96.7K Messages

22 hours ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


494 Messages

21 hours ago

@vh98125 Thank you for reaching out and for your feedback. I am sorry for the frustrating expereince you have had with the planned service interruption. Credits can be applied to the account once services are restored to make sure that we account for all downtime. I would like to take a closer look at your account and your service area. 

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

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• Click the "New message" (pencil and paper) icon

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• Press Enter to send it



2 Messages

18 hours ago

Message sent. Thanks.

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