Day 3 of a"planned" outtage & subsequent lost income
I am now on my 3rd day into a "planned" outtage that I was given less than 24hrs notice for and has thus far cost me 16hrs of income as I work from home and cannot (and shouldn't have to) just pick up my equipment and move into a Starbucks to use their wifi.
After all of 2 days of waiting for the outtage to be corrected and my connection restored, I then get an automated text message last night stating that the work has been POSTPONED?? No doubt due to the holiday, but what about those of us for whom this outtage is literally costing us our livelihood?? Or hose of us who had planned video calls with family for the holiday who now can't??
The inconvenience is one thing that is also noteworthy here and deserves addressing, but I refuse to pay for service that I'm not getting on top of the financial cost incurred by not having a service that I paid for. Not only do I and the other 1 ~ 2.5k people that the Status Center estimates is affected by this deserve a refund for days without service, we (I) also deserve compensation for lost income that has resulted from this.
I am already on the hunt for a new service provider, but how speedily & satisfactorily my current situation is addressed will dictate whether or not I will ever use Xfinity or recommend it to others in the future.