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user_hn6dhp
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Wednesday, March 25th, 2026 11:13 PM

Day 3 No Service - Xfinity Admitted Billing Error but Refuses to Restore Service (Case #[Edited])

I’ve been a loyal customer for 5 years (formerly Diamond status) and I’m currently on Day 3 with no internet.

Xfinity’s Executive Specialist Team (Case #[Edited: "Personal Information"]) already emailed me and OFFICIALLY ACKNOWLEDGED that my evidence for a missing $400 credit is valid. They caught themselves red-handed, yet they are still keeping my service suspended while they 'review' it.
I rely on this connection for my work. I have officially updated my FCC Complaint (#[Edited: "Personal Information"]) today to reflect that Xfinity is admitting fault but still denying service. I am documenting this bad-faith delay for the regulators.
How does a 5-year customer get treated like this after you admit you made the mistake? Restore my service immediately.

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5 hours ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

5 hours ago

@user_hn6dhp

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your residential services.

 

Go ahead and send me a direct message including your first and last name incomplete service address and I'll be able to assist you further on getting your concerns resolved.

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

 

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