im getting this message along with my mother when we try to redeem our gifts cards. Has been like this since they were first released. Friend who got after me was able to get his.
user_oz9os1 Hello, I am sorry you are having issues redeeming gift cards. I understand how frustrating it is, since I have dealt with this personally. I am happy to help, can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
XfinityVictor
Official Employee
•
2.3K Messages
8 hours ago
0
0