Visitor
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1 Message
Data Usage
Have a question about data usage and the telemetry behind it.
I received an email today that we have exceeded our monthly data usage for our Internet plan.
Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service, there seems to be *no way* I can get a more detailed view to understand how and when the data was used - e.g., were there data spikes on certain days - and understand my household's data behaviors.
I can't believe Xfinity doesn't have this capability to get a more detailed telemetry. I assume they must have those views for their own internal operations - I can get something similar for my utilities and other services - so who do I need to talk to get that data?
EG
Expert
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116.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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21 Messages
3 hours ago
Thanks for being a valued customer we do appreciate your business and I hope your day is going well. Sure, I would be more than happy to assist you with your account data usage inquiry. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
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