Visitor
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3 Messages
Data Usage TRIPLED in the month of July for no reason
I have checked every device on my wifi for data usage and it does not match what Xfinity shows. It is showing my data usage in July is over 1.43TB. The past three months before this were 400-500GB. I was home on medical leave and using more data in June, but that was less than 500GB. It is confusing that I am now back at work and my Internet is showing 1.43TB of use in July. I tried to reach out to a live agent and they wanted to sell me a plan with an ipad. I would like to know the source of the data usage. I was told that I would not have to pay a fee for the month of July because this is the first month I've exceeded the plan data allowance. I am writing in this forum because I received an email today letting me know there will be a $60 charge for the data usage. This is also the second time I've had to write out this forum message as clicking "select tags" caused a page error. Please help me!
XfinityQuemekia
Official Employee
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385 Messages
3 days ago
Hello @user_kfbx9a I hope your day has been going well, other than the news you received about your data usage.
All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards the 1.2 Terabyte (TB) Internet Data Usage Plan, regardless of the source.
Xfinity does offer a courtesy month, so you will not be billed the first time you exceed the limit.
We are definitely here to help.
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user_kfbx9a
Visitor
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3 Messages
3 days ago
I do not believe there is a reason why our uploaded and downloaded data would have tripled in the month of July when we have in no way increased out Internet usage. We have not been downloading or uploading additional Internet service compared to previous months.
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