Contributor
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179 Messages
Data usage showing ZERO usage since July
https://customer.xfinity.com/#/services/internet#usage
Via web browser when I click on "DATA Usage" and nothing happens, does not show my usage like it did before. No history from previous months, no current usage, nothing... Via Xfinity App on my phone, Data Usage just shows "Your total data usage is less than 1GB for Aug 1-Aug 31".
I know for a fact it is way more than 1GB, it's already the 15th of the month. How do I find out the real data usage?
EG
Expert
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107.9K Messages
3 years ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
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CCHeather
Problem Solver
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1.1K Messages
3 years ago
@tzr916 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you!
I would recommend uninstalling the application, then reinstalling. I am able to confirm the My Account app (under internet) and the xFi app (select account person in upper left corner) are still able to display the usage.
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tzr916
Contributor
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179 Messages
3 years ago
I've tried the app on different devices, same behavior, shows I have used less than 1GB. Found that on PC's, I need to be logged in as primary account holder to view data usage. It now shows previous months data usage graph and table, but for this month it shows I have ZERO data usage. So the question remains, how much data have I used this month? It doesn't show in the app and it doesn't show on your website.
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tzr916
Contributor
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179 Messages
3 years ago
Oh boy the Direct Message function on this forum is incredibly slow, we are talking hours to get a response. Then I send a reply immediately, then it takes hours for you guys to reply.... Anyways, nothing has been resolved.
No matter how I check, your website on multiple PC's or your app on multiple devices, they always show that I have not used any data in the month of August.
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tzr916
Contributor
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179 Messages
3 years ago
The last direct message I got from support said "we are seeing the same issue on our end".
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tzr916
Contributor
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179 Messages
3 years ago
Just chatted with "support":
Me: Your data usage site says I used 0GB of data for August, and starting off the same in September. Previous months all show normal data usage numbers. Happens on all devices, PC's (all browsers), and android XFinity app.
Them: At this moment, Data usage site is under maintenance, we are trying to develop the website more user friendly to the customers. I truly want to thank you for your time and patience. This will be fixed in next few hours.
Me: The site works fine. The App works fine. They clearly shows data usage from the previous months. But starting in august it shows 0 GB.
Them: It is in the mid of maintenance. That is the reason you are able to see the half interface.
So that means for over a full month now, ALL xfinity customers cannot see how much data they are using? If that were true, there would be hundreds of topics here in this forum... I'm sure I'll be back tomorrow seeing the same issue....
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tzr916
Contributor
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179 Messages
3 years ago
Issue not resolved. All I see is zero data used when going to my account to view data usage.
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tzr916
Contributor
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179 Messages
3 years ago
(edited)
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tzr916
Contributor
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179 Messages
3 years ago
Still not working. Per the last Comcast employee DM here, I sent a message via https://internetsecurity.xfinity.com/help/report-abuse?linkId=132139446 It's been 5 business days and no one has contacted me.
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user_233501
Visitor
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2 Messages
3 years ago
Has this been resolved? I'm seeing the exact same issue in my account ever since July 2021, every month after shows 0 data usage.
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tzr916
Contributor
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179 Messages
3 years ago
Nope, still not resolved.
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