Visitor
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5 Messages
Data Usage says zero from August 2024 to Current.
The desktop app says it cannot connect to my modem and shows no data usages at all.
On the mobile app it ONLY shows data usage from December 2023 to August 2024.
All troubleshooting does not help, because the troubleshooter says there is no problem, and my internet works fine.
Resetting my modem does not help.
I have an Xfinity XB7 gateway.
I want to know what my data usage is and it should be able to be accessed through with the app or the website.
It is pretty much impossible to get a human being on the phone.
I have been looking to downgrade my plan and when I finally got a human (several hours of back and forth) they told me my data usage was astronomical, and I could not downgrade or I would be charged overages.
I'm on the 2000 mbps plan and the history from 2023-2024 shows I have never gone over 800 mbps, and my children have moved out since.
I would like to see the usage for myself and not be pushed around by a sales person.
XfinityThomasB
Official Employee
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2.1K Messages
14 hours ago
Howdy user_54f6cc
We could easily help you with getting the service downgraded to a functional level for them home. Our team always aims to ensure you have the highest confident in the service and support we provide. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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