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user_c8e6ed
1st Topic

Visitor

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4 Messages

Tuesday, July 26th, 2022 7:47 PM

Closed

Data Usage Overview stuck

It appears the reporting of my data usage as of July 26th is stuck at the value it was reporting July 22nd 2022.  I know I have used data since then (avg 20 to 30 GB a day).  How to get this working again?

I am checking at My Account > Devices (https://customer.xfinity.com/#/devices) > Data Usage Overview.  This value has always updated every day in the past.

Question

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Updated 

3 years ago

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XfinityThomasA

Official Employee

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2.3K Messages

3 years ago

Hello @user_c8e6ed - You've reached the right place for help! Have you tried clearing cache and cookies, trying another browser or another device to see if it helps? 

 

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user_c8e6ed

Visitor

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4 Messages

@XfinityThomasA​, I have tried clearing cache and cookies in the browser on my PC but still see the same value.  I also just installed the Xfinity My Account app for android and it is also reporting that same data amount used that I saw (and recorded) on July 22nd

3 years ago

0

CCJamie

Problem Solver

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322 Messages

@user_c8e6ed Okay, we can look into your data usage with you. Would you please send a direct message with your name and complete service address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

jdawg90

Contributor

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37 Messages

3 years ago

Did you get it fixed? Mine has been showing zero for weeks and support and security assurance haven't fixed it yet. Is this a widespread data meter issue? Would be nice to know...

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user_c8e6ed

Visitor

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4 Messages

@jdawg90​ , mine stayed frozen at the same usage from July 22nd to end of month and shows <1GB used for August.  I know the current value is incorrect because my household never uses less than 10 GB per day

3 years ago

0

jdawg90

Contributor

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37 Messages

@user_c8e6ed​ sounds similar to mine for this July and so far August. Must be a larger issue with something. Great to know I have company! 🤣🤣🤣

3 years ago

0

user_c8e6ed

Visitor

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4 Messages

@jdawg90​ Looks like my usage just started tracking again yesterday.  It now shows 25 GB for August which is close to my normal daily average

3 years ago

0

DR_FROST

Visitor

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10 Messages

3 years ago

Mine has also been stuck for most of this month. 

Xfinity, if you are listening, can I get support for this issue?  The Xfinity Assistant just points me to the broken report.  No way to ask for support?

The report is stuck at the exact same number for a few weeks.  I checked through online website as well as the app on my iPhone. Same invalid number on the report.

(edited)

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CCJodie

Problem Solver

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1.3K Messages

@DR_FROST Hi there! Thanks for the comment. We would be happy to look into the data meter issue. Please send us a message with your full name and service address. 

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/3dcI8BE
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it

I no longer work for Comcast.

3 years ago

0

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