Hello ElizebethM. Thanks for reaching out to us for help with the usage meter not updating on our Xfinity Forums! I'm sorry that it hasn't updated in a few days. I know there is usually a delay, but you should see an update daily. I would love to help out and dig into this for us. Sometimes it's a simple modem reset, others we may need to refresh the account, but whatever it is, let's dig into it. Are you checking the use on our Xfinity app or on our website?
ElizebethM Thank you for letting us know it's happening on both platforms. Have you tried to reset the modem recently?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
ElizebethM, perfect, thank you for trying that already. It really helps us isolate the issue.
Please send us a direct message with your name and service address. We will work to send the account refresh and address usage meter not updating.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessary Click the "direct messaging" icon or https://comca.st/3J0ir1l Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to us here @user_arzzta. We can look further into that account update issue from here for you. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPaula
Official Employee
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1.4K Messages
4 months ago
Hello ElizebethM. Thanks for reaching out to us for help with the usage meter not updating on our Xfinity Forums! I'm sorry that it hasn't updated in a few days. I know there is usually a delay, but you should see an update daily. I would love to help out and dig into this for us. Sometimes it's a simple modem reset, others we may need to refresh the account, but whatever it is, let's dig into it. Are you checking the use on our Xfinity app or on our website?
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ElizebethM
Contributor
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30 Messages
4 months ago
I have been checking with Xfinity App and the website
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user_arzzta
1 Message
4 months ago
Mine has also not updated in over a week. Signed out, signed in. Deleted app, reinstalled. Restarted modem.
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