Data Usage Dispute

I was accidentally disconnected with the Customer Secuity Assurance team call earlier. I don't want to go through the entire call process again for the 4th time.

I have two tickets:

(Edited: Personal information)

The last call was just to let them add a note to the ticket that everything on this end is secure and all devices accounted for. That means the problem is 100% on their side. Since January had 0GB usage, then it shot up to ~2.3TB in March (either a ~5x or ~10x multiple depending on baseline previous months) and has only varied about 48GB over 6 months. We were charged cap fees inconsistently. Plan was converted to unlimited on Saturday so it's not a issue going forward, but the cap fees are around $700 now including this bill statement. We were in an old plan prior to that with our own older modem. Anyway, I figure I'll just post here because going through the phone process is too time consuming and in the middle of it the call dropped.

I was hoping someone here could maybe update the ticket notes to reflect everything here is secure so it's not a usage vector.