data overage - policy change?

Question

As a 10 year customer, I have never exceeded the data cap. As a multi-year xmobile customer I have changed 2 of the 5 phones on the plan and in the backup/restore process have managed to hit the cap yesterday (today, as the last day in the month, I am exceeding the cap) I have received a couple of notifications that I am going to be charged for the overage. I seem to recall a policy of no charge for a single month in a 12 month period. Did that change?

XfinityThomasD · Answer

user_0jvu12 Thanks for creating a post. For internet data usage, you are correct that we do have a courtesy month, where data usage would be waived once in a 12-month cycle. You would still receive the notifications about the data usage limits, but the next statement would show the charge and the waiver. You can always check on data usage on the Xfinity website or app as well.

Customer Service

user_0jvu12

data overage - policy change?

XfinityThomasD

New to the Community?