Mhollinger4's profile

New Poster

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2 Messages

Mon, Dec 28, 2020 2:00 PM

Data Overage and Subsequent Awful Service

Second time this has happened and of course I can't reach anyone at Comcast. I hover around 400-600gb monthly and it never really varies much. Like one time before, where Comcast actually admitted there was a glitch on their end that resulted in inflated usage reporting, i just got an email stating I'm almost at my 1200gb or so limit...currently around 900gb. That's not possible and nothing has changed. Who can I connect with to resolve this issue...again!

Responses

Official Employee

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2.7K Messages

5 m ago

Hello, @Mhollinger4! Thanks for taking the time to reach out to us here on the Xfinity Forums regarding your overage concerns. 

I would love to work with you to look into your data usage and make sure we find you the best possible solution. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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4 m ago

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