1 Message

Friday, May 26th, 2023 3:38 PM

Data info not working

 The info about the data used isn't working right now. This needs fixed immediately so I know how much data has been used by me for the Xfinity services I have. #Waggytoon


Official Employee


808 Messages

14 days ago

Thank you for reporting your concern in our Forums. We definitely want you to make sure your usage is not compromised. I am going to recommend that you reach out to one of our great team members with our Customer Security Assurance team that can look into this for you. Please reach out to them on the following link: internetsecurity.xfinity.com/help/report-abuse


Gold Problem Solver


24.7K Messages

14 days ago

@XfinityDaryl wrote: "... Please reach out to them on the following link ...

For reasons I do not understand including the final "/" at the end of that link causes it to redirect to "internet-security-site-web.wc-g2.cf.comcast.net", which operates on a private IP like 172.24.81.* and is therefore not accessible to customers. Attempting to follow it results in a "The connection has timed out" failure. OTOH https://internetsecurity.xfinity.com/help/report-abuse (no final "/") is accessible. Plain old https://internetsecurity.xfinity.com/ works too and leads to the same destination.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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