Data Cap, Rate Limits and Mass Bandwidth Utilization

Stop me if this has been asked before.

With the advent of Twitch highlights and vods change which is resulting in a lot of Twitch exporting their videos, I am planning to mass export a bunch of video and json files from friend's twitch accounts for NAS storage as they do transfers onto Youtube (and Twitch's API to Youtube is getting culled on access with a max of 15/day, which is impossible to move over 2,000+ videos in a month).

I know Xfinity does 1.2TB as the cap, and you can go over that cap with charges applied (some $10 per x GB I believe). I had questions on this:

Is there an absolute max cap? For example, say I queue'd up and prepped to download over 9TB, would Xfinity data-cap and stop service access? I can understand it if it's unintended uses (residential ISP isn't meant for large FTP services) but I wanted to affirm in case I need to route and work with friends to partition tasking or fragment downloads to a cloud storage as an intermediary.
1. If limiting, is there a bypass or way I can pay for unlimited access for a single month?
Regarding data speeds: I know companies will throttle or limit internet speeds should extensive use be done by end-users. Does Xfinity throttle if a user suddenly saturates their internet connection, such as in this case peaking and continually using 1.2Gbit/second for several days?
1. If so, by how much or on average what are the throttle speeds? It's help me in planning to account for uptime on my PC and how many threads I'll need to dedicate in parallel downloads.
Likewise on the data speeds: is there a hard limit on uploading?
Finally, is there a max cap on cost for the data cap? For example, say its $10/50GB, would I be looking at $1200 to do over 7.2 TB alone on Xfinity's service?

This is a unique solution I hadn't seen since service providers shafted storage solutions in the past due to costs. This time is definitely different given the video files being pulled are mostly 1080p60fps or raw source video .m3u8 files so they're extensively heavy on storage. Wanted to make sure I don't start something and find I'm hitting myself with bills in the thousands because of it, haha.

Responses

EG

Expert

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110K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAngie

Official Employee

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1.8K Messages

2 months ago

user_8ja441, Thank you for reaching out to Xfinity Support. These are all great questions. Let me break it down for you.

1. Is there a maximum amount of data with the unlimited data plan? For customers who typically use more than 1.2 Terabytes (TB) per month and don’t want to pay for overages, we offer an Unlimited Data Option. Data usage is unlimited when enrolling in this plan. Your use of the Xfinity Internet service remains subject to our Acceptable Use Policies for residential services. To learn more about our policies, https://www.xfinity.com/policies.

2. Can you pay for unlimited access for a single month? You can add and remove the unlimited data plan at any time. If you have a very busy month, keep it, if you see your data usage is not so bad, you can drop it without penalty.

3. Is there a hard limit on upload speeds? No.

4. Is there a max cap on cost? Not that I can find. If there is an issue, we will send you a notification letting you know.

Let me know if this answers all your questions.

user_8ja441

2 Messages

That definitely helped, thank you.

For the data plan:

How do I access that? Anytime I try to navigate to the unlimited data plan when logged in, it prevents me enrolling into it (it hangs on the link https://www.xfinity.com/buy/customize-internet-equipment when attempting to access it). Is it specific to XFi? My hardware is not leased or Comcast hardware as I have my own modem (Hitron CODA56 as it can do the 1.2Gbit) and router.
The plan is flexible? That is I don't need to do a contract for it?
I think it got missed: Does Xfinity throttle or limit download speeds if the account saturates their connection for a long period of time? Final count saw approximately 20TB of downloading I may do, and that can take several days on 1.2Gbit/second to grab all that off Twitch. Likewise with upload? I'm assuming upload definitely gets limited under high saturation but that's always relative to use cases and neighborhood saturation.
Copy copy! Just want to make sure it's not gonna cause money-ache!

I appreciate the answers! Once I get the last of my HDDs in for the NAS it'll be download central at my address (sorry to my neighbors haha).

2 months ago

XfinityAldrik

Official Employee

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2.1K Messages

1. Our team can assist with adding the unlimited data plan to your account.

2. The unlimited data plan is completely flexible and does require a contract.

3. As mentioned in our Xfinity Internet Broadband Disclosures, we do not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.

Could you please send our team a direct message with your full name and full address @user_8ja441? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

BruceW

Gold Problem Solver

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26.3K Messages

2 months ago

Answers to most of your Data Plan questions can be found at https://www.xfinity.com/support/articles/data-usage-plan.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Customer Service

user_8ja441

Data Cap, Rate Limits and Mass Bandwidth Utilization

EG

XfinityAngie

user_8ja441

XfinityAldrik

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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