1 Message
Data Breach & Unknown Device connected
Less than an hour ago, I got an Xfinity notification saying a “misc” device connected to my network. Now, I can’t get anyone on the phone. What should I do next? Is this a sign my internet has been hacked?
EG
Expert
•
111.9K Messages
2 years ago
The concern is not "Community Center / Guidelines" related................ Topic moved here to the proper help section for assistance.
(edited)
0
0
XfinityTy
Official Employee
•
376 Messages
2 years ago
Hello! Thank you for taking the time to reach out to us. If you don't recognize the device, I recommend removing it from your network, and resetting your internet password. You can use the Xfinity App to view and manage the connected devices, or you can also use Xfinity.com to manage the devices that are connected. Is the device connected to your private network, or to the hotspot?
0
0