Visitor
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1 Message
Dangerous wires
Dangerous wires need to be removed. They come from across the street to my house and are low hanging. Wires the same on other side of my house were ripped off my house by a construction truck. We have them almost every day. I was a customer but just want the wires removed from my house. The street is [Edited: "Personal Information"] but my address is [Edited: "Personal Information"]. I am on the corner of these 2 streets. Lisa [Edited: "Personal Information"].
XfinitySara
Official Employee
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2.5K Messages
7 months ago
Hello and thank you for reaching out with this wire concern, @user_uuow11. I'm sorry to hear about the ones that went down when a truck drove by, and I'd love to see what our Digital Care Team can do to help resolve this for you as quickly as possible :) To confirm, have you tried reporting this already through the Xfinity Assistant by chance? Customers and non-customers alike can typically use this chat feature to report outside line concerns, creating a ticket for our field team when necessary.
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