Visitor
•
3 Messages
Dangerous Wire
I am landlord at a commercial building. I need to report a dangerously low wire. It has been caught on delivery trucks twice now. the wire is damaged and will continue to be a danger to trucks passing under it. I reported the wire but when I login it automatically reports the wire at my house instead of my work.
How to report a dangerous wire at a location that I am the landlord?
XfinityJoe
Official Employee
•
1.4K Messages
46 minutes ago
Good morning @user_a684a0. Thank you for bringing this to our attention. If the line is posing an immediate danger to the public, you can reach out to local EMS; we can assist with reporting the leak here as well.
Please send us a DM with your full name and the address where the line is located to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1
0