1 Message

Thu, Nov 25, 2021 6:21 AM

Dangerous sidewalk due to broken CATV plate (Comcast). Who to contact?

I am reporting a severely damage cover plate (CATV) on the sidewalk.  

Not sure how to contact the construction team

Official Employee


114 Messages

8 d ago

Hello there, @user_4ffd1b, and thank you for bringing this to our attention through our Forums page! I understand that you've discovered some damage, and I can most definitely appreciate the concern behind this. Rest assured, our Digital Care Team is here, every step of the way, and I will be more than happy to help!


Before we begin, can you please send me a private message, including your full name, and your full address? You can do so by clicking on the chat icon, in the top right hand corner of the screen. Once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send that private message. Thank you in advance, and I look forward to speaking with you! 

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