Visitor
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1 Message
Dangerous sidewalk due to broken CATV plate (Comcast). Who to contact?
I am reporting a severely damage cover plate (CATV) on the sidewalk.
Not sure how to contact the construction team
Visitor
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1 Message
I am reporting a severely damage cover plate (CATV) on the sidewalk.
Not sure how to contact the construction team
CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, @user_4ffd1b, and thank you for bringing this to our attention through our Forums page! I understand that you've discovered some damage, and I can most definitely appreciate the concern behind this. Rest assured, our Digital Care Team is here, every step of the way, and I will be more than happy to help!
Before we begin, can you please send me a private message, including your full name, and your full address? You can do so by clicking on the chat icon, in the top right hand corner of the screen. Once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send that private message. Thank you in advance, and I look forward to speaking with you!
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eestr25
Regular Visitor
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6 Messages
3 years ago
I am having the same problem, except someone is hurt walking into damage cover. Contacted Comcast on multiple occasions and nothing has been done.
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user_91c5cb
Visitor
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1 Message
3 years ago
I am having a similar problem in front of our building. The cover is sinking. Please advise
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user_5eb51b
Visitor
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1 Message
3 years ago
I have same problem here. I asked the Comcast technician when he came for something else. Never address the issue. I also chat with Comcast and even got ticket number. Someone came in for site survey but no one returns for 8 MONTH. You should have phone number or contact info listed on the official website. What do I do at this point? If someone fall over this damaged cover, we don't want to be responsible. We had been contacting Comcast many many times in different way. Please advise.
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