U

Visitor

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1 Message

Thu, Nov 25, 2021 6:21 AM

Closed

Dangerous sidewalk due to broken CATV plate (Comcast). Who to contact?

I am reporting a severely damage cover plate (CATV) on the sidewalk.  

Not sure how to contact the construction team

Official Employee

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409 Messages

9 m ago

Hello there, @user_4ffd1b, and thank you for bringing this to our attention through our Forums page! I understand that you've discovered some damage, and I can most definitely appreciate the concern behind this. Rest assured, our Digital Care Team is here, every step of the way, and I will be more than happy to help!

 

Before we begin, can you please send me a private message, including your full name, and your full address? You can do so by clicking on the chat icon, in the top right hand corner of the screen. Once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send that private message. Thank you in advance, and I look forward to speaking with you! 

Regular Visitor

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6 Messages

7 m ago

I am having the same problem, except someone is hurt walking into damage cover. Contacted Comcast on multiple occasions and nothing has been done.

Official Employee

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421 Messages

Thank you for reaching out to me, @eestr25. Would you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

I am having a similar problem in front of our building.  The cover is sinking.  Please advise

XfinityKorie

Official Employee

 • 

798 Messages

Thank you for bringing this to our attention @user_91c5cb. Can you please send me a PM with your name and address? I'd be happy to get a ticket submit to get this taken care of. 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 m ago

I have same problem here.  I asked the Comcast technician when he came for something else.  Never address the issue.  I also chat with Comcast and even got ticket number.  Someone came in for site survey but no one returns for 8 MONTH.   You should have phone number or contact info listed on the official website.   What do I do at this point?  If someone fall over this damaged cover, we don't want to be responsible.  We had been contacting Comcast many many times in different way.  Please advise. 

Official Employee

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342 Messages

Hi! Thank you for your message and sorry for the delay from us on getting this resolved for you. I understand the importance of getting this fixed and I can help you here on this platform I will just have to get some details from you but only in a private setting. Do you mind following the link below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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