Visitor
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2 Messages
Dangerous or Downed Wire
I am not an Xfinity customer at my current address. I do have an account with another property. However, I have called and reported a low hanging, Dangerous or Downed Wire cascading across my driveway for a month now. Delivery vans cannot get into my driveway, or larger vehicles. The wire hanging low is the result of my neighbor's tree falling weeks ago and taking down the power lines. All other companies, e.g. GA Power, AT&T, etc. have come to restore and repair the lines EXCEPT Xfinity.
XfinityOrlandoM
Official Employee
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3.6K Messages
6 hours ago
@user_0r9ker
Thanks for reaching out. As a homeowner myself, I understand how concerning it would be to have a downed cable line on your property. Please send me a direct message, and I’ll be happy to open a ticket so we can get this resolved for you.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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