Visitor

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4 Messages

Wednesday, June 17th, 2026 1:03 PM

Dangerous multiple down wires

I am requesting someone come out and remove the down wires from my back yard they are dangling from a pole. Plus that pole is a mess it has so many wires twisted and hanging very liw. I live in Somerville MA

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Official Employee

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4.3K Messages

11 days ago

 

user_kyit19 Thank you for taking the time to reach out to us here on our Xfinity Forums. We definitely understand how important it is to take care of those downed lines. You can always report downed lines by using the directions in this link. Otherwise, our team is also more than happy to get that ticket opened for you. Since we will need some of your account details, to protect your security, please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

Visitor

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4 Messages

No one has responded to my request. I can't seem to get anyone on a phone, sending this message isn't working how do I go about having you take care of the dangerous wires hanging in my yard

Official Employee

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3.4K Messages

 

user_kyit19 Our team responded to your direct message on Wednesday. We are awaiting your location information, so we can help get the local team out to have your concern resolved. 
 
 

 

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Visitor

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4 Messages

I logged in and sent my location information. But no response yet

Visitor

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4 Messages

5 hours ago

what is happening to my request! I have tried multiple ways to contact you. My next attempt will be with the State of Massachusetts. Is there a phone number I can call where I can actually talk to a person?

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