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user_d5c0ff
1st Topic

2 Messages

Tuesday, September 19th, 2023 10:39 PM

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DANGEROUS loose comcast wires hanging off front of house

Hello, I have tried reaching Comcast customer service about this issue by phone and by chat, but I neither will route me to an agent. There are dangerous hanging Comcast cable wires 20 feet long whipping around in the wind in front of my building. There is also another Comcast coax cable that was installed that is way too long and the install techs just rolled up the extra wire into a huge messy ball that is hanging RIGHT IN FRONT OF MY WINDOW. This was the most horrible internet install job I have ever seen, not to mention dangerous. I need someone out to fix this. Please advise.

Question

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Updated 

2 years ago

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SeniorMasterTechnician

11 Messages

2 years ago

The following are my views/opinions, and are not the views/opinions of Comcast/Xfinity. 

If your mobile phone is registered to your Xfinity account as a contact number, you can text "On It" to 266278, to receive immediate assistance or schedule a call back from an agent at a time that is convenient for you. If the number is not registered to your account, you will be directed via text to text “Ready” to receive a callback so standard authentication can take place. 

If you are not a customer, someone from the digital support team will reply here to offer assistance. 

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user_d5c0ff

2 Messages

@SeniorMasterTechnician​ Thank you for your reply. I do not have an account at this location. This is the rental property that I own. The account is in the tenant's name. She had the install done just last week. Please advise.

2 years ago

0

XfinityGabriel

Official Employee

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2.2K Messages

Hi, @user_d5c0ff! Thank you for taking the time out of your day to contact XFINITY over our forums page for help with that low-hanging cable. We appreciate you greatly for patiently waiting for a response and for bringing this to our attention. We are the perfect place to go for safety concerns such as this. To get this addressed as quickly as possible, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

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110K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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