Visitor
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7 Messages
Dangerous fallen cable line
I had a line come down and split from my house during a recent storm, it is currently in the middle of the road, I need to schedule a tech to come repair this and get the line out of the road as soon as possible but I am unable to reach a person to speak to about this issue.
XfinityJamesC
Official Employee
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2.8K Messages
4 years ago
Greetings, @user_16af38! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this line in the road. You have definitely come to the right place for assistance.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.
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user_16af38
Visitor
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7 Messages
4 years ago
This was not solved, no one responded to me and I spent a week trying to get someone out to fix the problem. Shame on Comcast for their abysmal customer service.
(edited)
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user_16af38
Visitor
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7 Messages
4 years ago
I would also want to hide your attempts or should I say lack of attempts at customer service in private messages rather than in a public forum like this one. I will be sure to send another private message right away so I can get a disjointed response from a different person every half an hour to 45 minutes or more likely no response at all!
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