Visitor
•
1 Message
Dangerous cable down
We had a tree fall and take down a cable line. It is laying on the ground. Our service is still working but the cable needs attention
Visitor
•
1 Message
We had a tree fall and take down a cable line. It is laying on the ground. Our service is still working but the cable needs attention
XfinityJon
Official Employee
•
1.9K Messages
3 hours ago
Good afternoon user_2m0gjs I can absolutely understand your concern.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0