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Damaged yard from xfinity contractor
An Xfinity contractor came into my yard without my permission on 9-5-24 @ 09:30 and proceeded to dig a trench across my whole backyard into the neighbors yard. The yard was left with gaping holes and is a hazard to walk through. This is documented on Ring and I have pictures of the yard. Comcast and its contractor have five business day to address this issue.
XfinityChristy
Official Employee
•
2K Messages
7 months ago
Hello,user_5p56b9 , and thank you for reaching out via our Xfinity Community Forums. I’m truly sorry to hear about the situation in your yard—that sounds incredibly frustrating and concerning, especially with it becoming a potential safety hazard. I appreciate you providing the details and documenting everything. I’d love to help get this sorted out as quickly as possible. I can escalate this matter and ensure the right team is notified, so we can address the damage caused by the contractor. Could you please send us a DM with your fully name, address, and any additional information? We’ll get this resolved and make sure your yard is restored.
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