Visitor
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1 Message
Damaged xfinity box at the front of the house
The xfinity box outside my house is damaged - it is bent on its side and broken because of the heavy snow this winter. Can I get a replacement box? Internet is sluggish and may pose a hazard when the snow is completely melted.
XfinityMarshante
Official Employee
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987 Messages
7 days ago
Hello @user_ofofvg, thank you for taking the time to leave a post. Sorry to hear about the damage to the Xfinity box outside your home. I can imagine how concerning that must be, especially because it’s affecting your internet performance. We can absolutely get this taken care of for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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