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ayanaah
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08/22/2024 2:42 PM

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Damaged waterlines

Our neighborhood had fiber installed by Comcast and the contractors damaged our waterline when burying the cables. This has caused massive leakage and thousands of gallons water usage, even affecting our ability to use water in our home. How do we submit a damage claim for repair? Xfinity is not our ISP.

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2 years ago

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EG

Expert

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122K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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3.6K Messages

2 years ago

 

ayanaah, Oh no! Thanks for reaching out about the damage to the waterlines that has caused that massive leakage and affected the ability to use the water in your home. I certainly understand how important it is have water for your home and with getting those waterlines repaired. You've come to the right place. We are the correct team to submit that damage claim with. You are in good hands with our team of experts over social media. We can help. To get started, please send us a direct message with your first/last name by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

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