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Rlutch81
1st Topic
1st Reply

4 Messages

Saturday, February 10th, 2024 12:38 AM

Closed

Damaged utility vault and small post unit.

We have a very large Xfinity utility vault that was damaged in a car crash, and also a separate connection post unit hit by a car driving on the grass.  Called and a ticket was entered, but no one ever showed up to fix it.  This is a major security and safety risk!  

Question

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Updated 

1 year ago

52

2

0

XfinityRay

Official Employee

 • 

2.8K Messages

1 year ago

Hi, @Rlutch81! We are happy to look further into this. You did the right thing by getting the ticket set up. The ticket is closed when a visit is set up. With safety issues, I normally see the team out within 48 hours at the very latest. How long ago was the ticket put in? 

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Rlutch81

4 Messages

The vault was damaged a couple months ago.  I set the cover back over the hole, but it is still unsecured.  The small post connector unit was hit by people doing donuts on the grass 2 weeks ago.

1 year ago

0

XfinityBenny

Official Employee

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790 Messages

@Rlutch81​ Oh, thanks for doing so. Donuts are fun, but best performed in huge empty lots lol. Hope it wasn't late at night. Safety Hazards are usually completed within 48 hours as mentioned. Standard repairs for a cover can have a two week resolution. Just standard, the goal is always sooner of course. Has it been over two weeks? We can set a reminder to check in with you in a couple days to make sure its secured, or check on it directly if its been over the expected time frame. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Rlutch81

4 Messages

1 year ago

The vault was damaged several months ago, the small one was hit by another car about a week ago.

2

0

XfinityMarcos

Official Employee

 • 

2.4K Messages

@Rlutch81, understood, let's roll up our sleeves and get to the bottom of this. But more importantly, get the repairs completed. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Rlutch81

4 Messages

Message sent! :)  Thanks again for the help!

Robert

1 year ago

0

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