Visitor
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1 Message
Damaged utility pole
We had a major ice storm in February, and the utility pole outside our house was damaged. The power company installed a new one, and temporarily lashed the damaged pole to the new one.
Per the power company and phone company, comcast is the only utility that still has wires connected to this damaged pole. How do I request that Comcast move these wires and remove the damaged and potentially hazardous pole?
CCMichelle
Problem Solver
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788 Messages
4 years ago
Thanks for taking the time to reach out to us regarding the utility pole. I am so glad to hear that the damaged utility pole has been replaced a damaged pole can be a scary thing. I would love to assist you in putting in a request to have
To send us a private message:
1. In the top right corner, you'll see a little chat icon. Click this "Direct messsage" https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. that line moved to the new pole. Can you please reach out through private message with your first and last name, name on the account if different and service address?
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