Damaged utility lines outside.

Following severe storms in August, utility poles were knocked down in my area.  Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed.  The line is sagging low enough to obstruct entry into my front door.  I spoke to a technician who was inspecting it and he told me that a ticket to repair would be submitted but I have yet to see anyone come out to make repairs.  Submitting requests via the "fix an issue" page have not helped.  Xfinity Assistant keeps redirecting me to these links which do not even work most of the time.

I understand the storm damage in the area was extensive and that there are many outstanding issues in the neighborhood, but I am trying to get an idea as to when this issue will be fixed.  It is impacting my ability to completely cleanup the storm damage and I am not comfortable with having a line that low across my yard.  If anyone could help me out with this it would be much appreciated.