Damaged Utility Box

user_j9qow6 Hello! Thank you for reaching out via our Xfinity Community Forums and letting us know about the damaged Xfinity node in your area. I can certainly help get this information to the right team. To get the process started, could you please send me a direct message with the following information?

• The full address of the commercial property where the damaged box is located.
• Your name and contact information (phone number or email address) so we can follow up if needed.
• A brief description of the damage you observed.

Once I have this information, I can get this reported to the appropriate team right away. Thank you for your help in keeping our facilities safe!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it