Visitor
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1 Message
damaged utility box (Ticket ID [Edited])
A snow plow destroyed a Comcast utility box on my property in mid-December. I reported it via "on-line assistant" (ticket number above). I believe this box contains connections to my, and my neighbors houses).
Charles [Edited: "Personal Information"]
XfinityThomasC
Official Employee
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3.1K Messages
2 days ago
Hello, @user_y0cx6s Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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