Visitor
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4 Messages
Damaged tree roots from installing new internet lines
The person who buried my new internet lines tore up some roots badly. I’ve had two tree companies come out and said the tree needs to be removed!
Visitor
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4 Messages
The person who buried my new internet lines tore up some roots badly. I’ve had two tree companies come out and said the tree needs to be removed!
EG
Expert
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120.2K Messages
21 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.7K Messages
1 hour ago
@user_fnd8s9 Our team can help. I totally understand your concerns for your tree. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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