Visitor
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1 Message
Damaged Telecom Pedestal / Exposed Wires
There is a damaged telecom pedestal with exposed wires on our property. We are working with Public Works to install new street frontage (i.e. sidewalks, etc) and have been told that this is the property owner's problem to resolve. Moreover, this is a dangerous situation that must be addressed as soon as possible. Is there any way to connect with someone who is able to help with this?
XfinityJohnG
Official Employee
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1.9K Messages
2 years ago
Thank you very much for reaching out to our team here @user_4d45b7. You have definitely reached the right tam to look into any issue with that pedestal. Could you send me a direct message with your full name and the address where that pedestal is located?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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