Visitor
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2 Messages
Damaged street equipment
The box at the street that serves my house and my neighbors has the cover off and the wiring all exposed. My service is out and I can’t figure out how to report this to someone. There’s a note that maintenance is scheduled in my area in a couple of days, but I have no idea if it’s related to this. And it doesn’t seem good that this wiring is all exposed and out in the open, even if maintenance is scheduled. I can send photos if that helps.
XfinityRichard
Official Employee
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3.6K Messages
2 hours ago
Good morning, @user_71v08v . I'm sorry to hear you're without service, and I understand your concern about the exposed wiring. We'd definitely like to take a closer look and make sure the issue is reported to the appropriate team. Please send us a direct message with your full first and last name, along with your complete service address. Once we have that information, we can review the account, check for any known maintenance in the area, and determine the best next steps.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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