Visitor
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1 Message
Damaged sidewalk
Hello,
Back in winter xifintiy installed a box in front of my house but the heavy equipment digger cracked my sidewalk, looking for xfinity to handle repair. Used online chat they scheduled a tech to come 4/19 but i dont think they understood it not a internet issue but a damage report
Accepted Solution
XfinityJeffB
Official Employee
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278 Messages
2 hours ago
Hello Takato, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. I am here to help, to do so, I will need to get some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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