Damaged Service Pedestal

I'd like to report a damaged service pedestal that is in the front of my house. The pedestal was knocked over, and I am concered about my internet service being affected.

Thank you.

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XfinityEva

Official Employee

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2.3K Messages

4 hours ago

@user_0ymyq4 Thank you so much for taking the time to report this to us here at Xfinity. Is your service currently out since this occurred?

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user_0ymyq4

Visitor

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2 Messages

As of now, my service has not been affected, but I am concerned that it may be affected if the pedestal is left unfixed.

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3 hours ago

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@user_0ymyq4 Certainly! and I appreciate you being proactive with this request, you've reached the right place for this concern. May I please ask that you send us a direct message with your full name and the address where this has happened.

To send a direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 hours ago

0

Customer Service

user_0ymyq4

Damaged Service Pedestal

XfinityEva

user_0ymyq4

XfinityEva

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