Skip to main content

    Support

    Offers

U
user_k1mqy9
1st Topic

Visitor

 • 

1 Message

Friday, June 6th, 2025 7:32 PM

Damaged router delivered

Yesterday FedEx delivered our new router. They left it in the rain and now it is damaged. Need to know how to move forward in getting a new replacement. I have pictures if needed.

account number [Edited: "Personal Information"]

Question

 • 

Updated 

1 day ago

 • Edited

15

1

0

XfinityVictor

Official Employee

 • 

1.4K Messages

1 day ago

 

user_k1mqy9 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

0

0

forum icon

New to the Community?

Start Here