Visitor
•
3 Messages
Damaged Property
Comcast came and dug up my yard to place underground lines, went under the driveway and now my driveway is collapsing because they didn't back fill the hole. This has been going on for a month now. The erosion is getting worst and worst do to the rain in South Florida. I have contacted them several times only to be told a ticket has been generated. My driveway is now a safety hazard and the damage is becoming
Lee1728
Visitor
•
3 Messages
1 month ago
One week after the line was buried. How it started
1
0
XfinityQuemekia
Official Employee
•
686 Messages
1 month ago
Thank you for contacting Xfinity Community Forum with your concerns @Lee1728. I am so sorry to hear about the serious damage to your driveway and how frustrating it must be to see the situation worsen over the last month. I can certainly understand your concern, especially with the heavy rain in South Florida creating a safety hazard. This is not the experience we want for any of our customers.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0