Visitor
•
26 Messages
Damaged pedestals
I need Forum agents to help me track to completion Ticket ID [Edited: "Personal Information"], which a Chat agent opened. The last time I reported damage, only Forum agents had the visibility and contacts to assure completion. Chat and Call Center agents weren't capable.
user_0810e9
Visitor
•
26 Messages
1 hour ago
Waiting on invitation to start a direct message on this ticket. First, I need to verify that the ticket was created accurately.
(edited)
0
0
XfinityRay
Official Employee
•
4.1K Messages
1 hour ago
Hi there, @user_0810e9! We have your back and are glad to stick with you to ensure the pedestals are repaired. The ticket is for a damaged pedestal so that was done correctly. If there are multiple pedestals you are reaching out about, it is best that our team gets in touch with the team doing the repairs to let them know of all the addresses we would need to fix so nothing is missed.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
1
0