Damaged pedestal

Hello - The Comcast/Xfinity service pedestal in my backyard in my home has been damaged and the top cover is missing with service wiring exposed. I have reached out to AT&T and they advised me this belongs to Comcast’s. The wires are exposed and hazardous. The guy that was out there stated it had electricity running. I have two small kids and I’m afraid this can be a huge safety hazard for my family. How can I get this looked at and or replaced or even removed from my yard?

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XfinityThomasA

Official Employee

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3.5K Messages

4 hours ago

user_e74bpo - Hello, and welcome to the Xfinity Forums! Thank you for bringing this to our attention. I understand how concerning it can be to notice a damaged pedestal in your backyard, and you did the right thing by reaching out. Our team is here to help get this addressed as quickly and safely as possible. We’ll ask a few quick questions to better understand the situation and then work together with you toward a resolution. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

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Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

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user_e74bpo

Damaged pedestal

XfinityThomasA

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