Visitor

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3 Messages

Tuesday, May 5th, 2026 6:41 PM

Damaged Pedestal

The pedestal in front of my house has been down since the snowstorm. I don’t know if a car hit it or the snow plows knocked it down.

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Official Employee

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2.8K Messages

25 days ago

Thank you for reaching out to our team. That is definitely an issue we can help you with here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Official Employee

 • 

2.8K Messages

I will be happy to get that issue with the pedestal from here. You will have to send me that direct message in order to proceed. 

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